- Returns:
Eligibility: We accept returns on organic fertilizer products within 5-7 working days on the date of purchase. To be eligible for a return, the product must be unused, unopened, and in its original packaging.
- Process: To initiate a return, please contact our customer service team at [your email/phone number] with your order number and a brief description of the issue. We will provide you with return instructions and a return authorization number.
- Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or there was an error with your order. In such cases, we will cover the return shipping expenses.
- Refunds:
- Processing Time: Once we receive the returned product, please allow up to 10 business days for processing. Refunds will be issued to the original payment method.
- Partial Refunds: If only a portion of your order is returned, a partial refund will be issued for the returned items only. Shipping fees are non-refundable.
- Defective or Incorrect Products: If you receive a defective or incorrect product, please contact us immediately. We will provide a full refund or replacement, including shipping costs.
- Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the desired product.
- Non-Returnable Items:
- Certain items, such as special orders or products marked as non-returnable, are not eligible for returns or refunds.
- Contact Us:
- For any questions or assistance regarding returns and refunds, please contact our customer service team at [biolyf@gmail.com/761721xxxx]. We are here to help!
We appreciate your business and are committed to providing high-quality organic fertilizer products. Thank you for choosing us!
